Every report gets a number and an answer.
Learning Track · Module 8: Maintenance · Step 65 of 101
Showing content for Europe. Change the region at the top of the page.
- Make the pole easy to identify. Fix the asset number at eye level. Add a QR label that opens the report page with the pole filled in.
- Give a tracking number.
- Join duplicates. If the pole has an open job, add the report to it.
- Check before you send a crew. If controller data shows the light is on, ask for a photo.
South Asia: Many cities also take complaints by phone, WhatsApp, and city apps. Enter each one as a job so nothing is lost.
USA: Many cities take reports through 311. Connect 311 to the work order system so each request gets a job.
Note
Personal data rules apply to resident reports: Europe: GDPR Middle East: UAE PDPL, Saudi PDPL, or the national law South Asia: India’s DPDP Act 2023 USA: state privacy laws and public records rules. Collect only what you need.
Note
OpenSLMS prints a QR label for each pole. Scanning it opens a public report page with the pole filled in, and the resident gets a number to follow the repair. See QR pole labels and the resident complaint page.
Sources
- Regulation (EU) 2016/679 (GDPR)
- Digital Personal Data Protection Act, 2023 (India)
- UAE Federal Decree-Law No. 45 of 2021 (PDPL)
Changes: 30 October 2026: First publication: guides for Europe, the Middle East, South Asia, and the USA; failure library; tender clause library; comparisons; tools; downloads. See the changelog. Found a mistake? Report it.